Privacy Policy
Last updated: November 2025
Enel Split d.o.o. (“we”, “our”, or “us”) operates the eSmartRoom mobile application (the “App”).
This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.
1. Information We Collect
The App may collect and process the following information:
- Email address, provided by the user for communication or identification within the hotel system.
- Room number or booking data, used to display room-related information and hotel services.
- Photos or camera input, if the user takes or uploads images through the App (e.g., for service requests or room-related purposes).
- Technical information, such as device type, operating system version, and connection status, collected automatically for performance and troubleshooting.
We do not collect unnecessary data, and all collected data is used strictly for providing the App’s intended features.
2. How We Use the Information
The collected information is used to:
- Display room-related details, hotel services, and account charges.
- Facilitate restaurant table reservations and other hotel service requests.
- Allow the hotel staff to manage and process guest-related actions.
- Communicate with guests via email if necessary for service delivery.
Data (including photos or text inputs) may be transmitted securely to our servers and stored in Enel-Split’s internal database for the duration of the user’s stay or for service improvement.
3. Data Storage and Security
Personal data and photos sent from the App are stored on secure servers operated by Enel-Split d.o.o.
We apply reasonable technical and organizational measures to protect this information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based system is entirely free of risks, and we cannot guarantee absolute security of transmitted data.
4. Camera Usage
The App may request permission to access your camera.
This access is used solely for in-app features such as uploading or capturing images relevant to your hotel experience.
Captured images are transmitted securely to our servers and are not shared with third parties outside Enel-Split d.o.o.
5. Third-Party Services
The App communicates with Enel Split’s own APIs for secure data exchange.
No analytics tools, third-party advertising services, or external data processors are integrated into the App.
6. Data Retention and Deletion
We retain personal data only for as long as necessary to provide hotel services or as required by applicable laws.
Personal data may be retained for multiple years if necessary to comply with legal or accounting obligations (e.g., fiscal and business record retention requirements).
Users may request deletion of their data or account in writing by contacting us via the email listed below.
Certain data may not be immediately deleted if we are legally required to keep it, or if retention is necessary to prevent fraud or resolve disputes.
All data is handled in accordance with GDPR and applicable laws of the Republic of Croatia regarding data retention and bookkeeping obligations.
7. User Rights
In accordance with the General Data Protection Regulation (GDPR), users have the right to:
- Request access to the personal data stored about them.
- Request correction or deletion of personal information (subject to legal retention requirements).
- Withdraw consent for data processing at any time.
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
This App is not intended for children under 16 years of age.
We do not knowingly collect personal data from minors.
If you believe that a minor has provided us with personal data, please contact us to request deletion.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be posted on the same publicly accessible web page.
Continued use of the App after an update constitutes acceptance of the revised terms.
10. Contact Us
For any questions regarding this Privacy Policy or our data handling practices, please contact:
Enel Split d.o.o.
Email: enel@enel.hr